Frequently Asked Questions

SCH Healthcare’s FAQ section offers instant, round-the-clock support to streamline your experience. Designed to address common questions about products, orders, safety, and account management, it empowers users with clear, expert-backed answers—saving time and reducing wait times for customer service.

By providing transparent insights into sourcing, shipping policies, and product usage, the FAQ fosters trust and confidence in your wellness journey. Accessible and easy to navigate, it ensures you can resolve queries independently or connect with our AI assistant for personalized help.

A robust FAQ enhances convenience, promotes informed decisions, and reflects SCH Healthcare’s commitment to accessible, reliable health solutions.  

General Questions

1. Q: What types of products does SCH Healthcare sell?
   A: We specialize in premium, science-backed health and wellness products, including vitamins, supplements, organic skincare, fitness essentials, and holistic wellness tools. All items are curated to support your journey to optimal health!

2. Q: Are your products ethically sourced?
   A: Absolutely! We prioritize sustainability and ethical sourcing. Our suppliers are vetted for eco-friendly practices, cruelty-free certifications, and fair-trade partnerships.

Orders & Shipping

3. Q: How long does shipping take?
   A: Most orders ship within 1-2 business days. Domestic deliveries arrive in 3-7 days, while international shipping varies by location. Track your order in real-time via your account portal. You can also use out tracking tool via the AI assistant or the link in the footer.

4. Q: Do you ship internationally?
   A: Yes! We ship to over 50 countries. Shipping costs and delivery times are calculated at checkout based on your location.

5. Q: What if my order arrives damaged?
   A: We’re sorry for the hassle! Contact us at support@schhealth.store within 48 hours with photos of the damage, and we’ll send a replacement or refund immediately.

Product & Safety

6. Q: Are your supplements third-party tested?
   A: Yes, all supplements undergo rigorous third-party testing for purity, potency, and safety. Certificates of Analysis (COAs) are available upon request.

7. Q: Can I take your supplements with medications?
   A: While our products are safe for most users, we recommend consulting your healthcare provider before combining supplements with prescription medications.

8. Q: How do I store your skincare products?
   A: For best results, store unopened products in a cool, dry place. After opening, keep them away from direct sunlight and tightly sealed.

9. Q: Do your products contain allergens?
   A: Allergens (like gluten, soy, or nuts) are clearly listed on product pages. Still unsure? Ask our AI assistant (bottom-right corner) for instant help!

Account & Payments

10. Q: How do I reset my password?
    A: Click “Forgot Password” on the login page, and we’ll email a reset link. Still stuck? Chat with our AI assistant for step-by-step guidance.

11. Q: Is my payment information secure?
    A: 100%! We use SSL encryption and partner with trusted payment gateways like Stripe and PayPal. We never store your card details.

12. Q: Can I cancel a subscription?
    A: Yes! Manage or cancel subscriptions anytime via your account dashboard. Changes must be made 48 hours before your next billing cycle.

Engagement & Support

13. Q: How do I contact customer service?
    A: Reach us via email (support@schhealth.store), live chat, or our 24/7 AI assistant. We respond within 12- 24 hours!

14. Q: Do you offer discounts for first-time buyers?
    A: Yes! Sign up for our newsletter to get 10% off your first order. Follow us on social media for exclusive flash sales.

15. Q: Can your AI assistant, recommend products for my needs?
    A: Of course! Tell us about your goals or challenges (e.g., “immune support”, “stress relief”, "weight-loss", or "joint pain"), and she’ll suggest personalized picks from our catalog.